Process Definition

The Control Communication Process involves the monitoring and controlling of communications from project initiation through the closure process.  The key benefit of this process is it ensures required stakeholders receive the necessary information to successfully accomplish their portion of the project process.  Failing to meet communications expectations leads to delays in change approval and understanding of actual project progress.

Process Assessment

Project managers are responsible for controlling communications.  Failing to exchange the correct information with the correct stakeholders can create confusion and unnecessary problems.  In order for the process to succeed, each stakeholder's informational needs must be identified so that the information they require, and only that information, is communicated in a clear and concise manner. 

Figure 43. Control Communications: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 303. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.

Artifacts

1.  Meetings (Tools & Techniques):  This PMGT 502 WBS 4.4 Kerzner Office Equipment case study emphasizes the importance of identifying and overcoming communication barriers when involved in meetings.   

2.  Expert Judgement (Tools & Techniques):  This PMGT 612 Group assignment discusses the importance of developing a comprehensive communications plan and then controlling communications on a failing international project.  

3.  Change Requests (Output):  This PMGT 614 Group Bicycle Project change request is an example of the integrated change control process and how that process is utilized to update the project scope, budget, and communicate to the team the affected change in plan.