Process Definition

The Control Quality Process monitors project performance from a quality standard point of view, and recommends changes required to restore planned performance.  The key benefit to this process is that it helps identify those processes which negatively impact quality performance and establishes required change initiatives to restore project quality and stakeholder satisfaction.

Process Assessment

The object of any project is not only to deliver a product, but one which meets quality standards and stakeholder expectations.  As a result, the Control Quality Process utilizes tools such as the Seven Basic Quality Tools, sampling, and inspection.  Project managers must ensure the quality team is engaged from the beginning to ensure any slips in quality are identified and corrected through the integrated change control process.

Figure 42. Control Quality: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 249. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.

Artifacts

1.  Seven Basic Quality Tools (Tools & Techniques):  This PMGT 614 assignment identifies and discusses the seven basic quality tools that can be used during the control quality process.

2.  Quality Checklists (Input):  This PMGT 611 Group Alpha presentation exert covers the quality management plan and serves as an identification of responsible parties and standard for controlling the quality process.

3.  Change Request (Output):  This PMGT 614 project variance analysis identified a variance is cost and time and, as a result, triggered the integrated change control process.  This project change request is representative of the integrated change control process utilized to make any change within the project as a whole.