Process Definition

This process involves the communication processes to be used to ensure each stakeholders expectations, issues, or concerns are met.  This process is key in gaining a stakeholders support and trust.  By doing so, project management is helping ensure a project will succeed, no matter what issues arise.  Project managements job is to not only communicate, but also ensure each stakeholder understands what is happing as the project unfolds.  The key benefit to this process is that it builds stakeholder trust and leads to the greater possibility for project success.

Figure 35. Manage Stakeholder Engagement: Inputs, Tools and Techniques, and Outputs. Reprinted from "A Guide to the Project Management Body of Knowledge (PMBOK Guide), 5th Edition" by Project Management Institute, 2013, p. 404. Copyright 2013 by Project Management Institute, Inc. Reprinted without permission.

Process Assessment

Project success hinges upon dedication from all those associated with the project deliverables process.  In order to ensure success, it is imperative that project management build a rapport with each stakeholder to help ensure success of the project life cycle.  Expectations and problem resolution are key components to ensuring stakeholder support and project success.  

Artifacts

1.  PMGT 614 Bicycle Change Log:  This Group assignment was to create a change log to document each change, the status, and the disposition.  As an input to the stakeholder management process, the change log provides an easy to follow format in keeping each stakeholder aware of any changes that have occurred or have been requested.

2.  Interpersonal Skills:  This PMGT 611 WBS 6.3 self-assessment exercise helped me, as an individual understand any gaps in my interpersonal skills.  This tool & technique serves as a key element in the management of stakeholder engagement.

3.  Communication Methods: This PMGT 502 Reflection Paper visits the topics of virtual teams and personality traits.  This reflection serves as an excellent tool & technique with dealing with interpersonal engagement.  Managing stakeholder engagement is as much about understanding their project needs as it is about understanding their interpersonal needs.